Customer Support Program
NetNumber™ is committed to providing our customers with the highest level of support (in English) available. NetNumber Support is directed toward providing our customers with a clear understanding of the customer support policies and procedures associated with deploying and operating NetNumber products, services and solutions. A complete overview of the NetNumber Support Guidelines can be found on the Documentation page.
- Phone Support
Phone Support is available 24x7 for High and Medium Priority Service Impacting Requests by calling
Domestic: 1-888-457-0231
International: 1-306-791-6040 - Email Support
Email Support is available 8:30AM to 5:00PM Eastern Time, Mon-Fri for Low Priority (technical questions, documentation, billing, etc.) requests as outlined in the NetNumber Support Guidelines.
Support@netnumber.com - High Priority Support Request:
Software or service defect that causes complete loss of operation and work cannot reasonably continue. NetNumber will use commercially reasonable efforts to respond within 15 minutes and resolve within 24 hours. - Medium Priority Support Request:
Software or service defect that causes some loss of functionality, however, operations can continue in a restricted fashion until a solution is found. NetNumber will use commercially reasonable efforts to respond within 1 hour and resolve within 48 hours. - Low Priority Support Request:
Software or service defect that affects a small portion of the overall system and results in operational inconvenience. NetNumber will use commercially reasonable efforts to respond within 5 business hours and resolve within 5 business days. - Documentation
The NetNumber Documentation site provides the latest documentation related to Support including Service Level Agreements, Support Guidelines and Product Guides. - Customer Portal Login
The NetNumber™ Customer Portal is an interactive communication tool which provides customers with a view of account activity. From the portal customers can:- Submit tickets to report incidents or request change.
- Add comments and other information to existing tickets.
- View ticket status, details and resolution.
- Attach supporting files to the ticket.
- Update personal contact information.
- View documents specific to their company.
- View News posted by NetNumber.
- Generate a summary report of tickets.
“Customer Portal Login”
Log-in is required to access the NetNumber Documentation or Customer Portal:
If you are a new customer that has signed a NetNumber TITAN Server software license agreement or a hosted TITAN service agreement “ Sign up now ” to request a new account.